613-789-4816
418-B Rideau Street, Ottawa
View our Travel Professionals
613-789-4816
418-B Rideau Street, Ottawa

Make sure your health allows you to travel.

You will be required to answer these health-related questions when checking in online or at the airport, whether you’re travelling to Europe, the United States, the Caribbean, Mexico or within Canada:

  • 1. Do you have or suspect you may have COVID-19?
  • 2. Do you have a fever?
  • 3. Do you have a cough?
  • 4. Do you have difficulty breathing?
  • 5. Have you been refused boarding in the past 14 days due to medical reasons related to COVID-19?
  • 6. FOR INTERNATIONAL FLIGHTS FROM CANADA: You must complete a form detailing your travel plans and contact information. Do you have any concerns about providing this information?
  • 7. FOR INTERNATIONAL FLIGHTS TO CANADA: Canada currently has entry restrictions for foreign nationals. Is there any reason you would be denied entry into Canada?
  • 8. Do you have a removable mask that covers your nose and mouth at the airport and onboard?

If you answer YES to any of the questions 1 to 7 at home or at the airport, you will be prohibited from travelling, unless you present a medical certificate* attesting that your symptoms are not related to COVID-19 (applicable only to questions 1 to 5).

In the event that you’re refused travel when checking in at home or at the airport, you will need to contact our Contact Centre to postpone your trip.

Please note that wearing the mask is required upon arrival at the airport, otherwise you will not be able to enter the airport and therefore will not be able to travel. In compliance with Transport Canada recommendations, masks with exhalation valves are not accepted.

Reliable sources of information

that you might find useful:

A passport is still required

and must be valid for all international travel.

Foreign nationals also need an Electronic Travel Authorization (eTA) or a visa containing an eTA to enter Canada. Please inquire.

For travel within Canada, the Canadian government has authorized, for Canadian residents only, the use of expired government-issued identification. However, for it to be accepted, its expiry date cannot be before March 1, 2020, and it must meet all other criteria. Travellers can find details on the Government of Canada’s website.

Before you travel,

it’s important that you check the entry requirements of your destination country and the measures to follow upon your return.

For example:

  • You may be asked to provide your contact information so that you can be reached if need be. For destinations where an electronic form is not available, a paper form will be provided. If you refuse to provide your contact information, you will be denied entry into the country.
  • You may be required to quarantine at destination or upon your return.
  • You may have to undergo a COVID-19 screening test prior to departure and/or upon arrival.
  • You may need a medical certificate attesting that you’re fit to travel.

Make sure to familiarize yourself with these requirements and comply with them.

Here's a list of websites to regularly consult, such as official government advisory, useful visitor information, forms to fill out and mobile apps to download prior to departure for each destination:

CANADA

COLOMBIA

COSTA RICA

CUBA

DOMINICAN REPUBLIC

EL SALVADOR

  • Official Website *Some content is available in Spanish only. Chrome browser recommended.

FRANCE

GREECE

GUADELOUPE

HAITI

HONDURAS

ITALY

JAMAICA

MARTINIQUE

MEXICO

PORTUGAL

PUERTO RICO

SPAIN

ST. MARTEEN

UNITED KINGDOM

UNITED STATES

For all other countries, we invite you to consult the website of the International Air Transport Association to learn about your destination's entry requirements.

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